The items should be unused and unwashed for hygiene reasons.
The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
Return/Exchange requests that are not raised within 48 hours of receiving the product would not be accepted.
The product would be picked in 3-5 days after the return or exchange request is approved.
Return charges would have to be borne by the customer.( INR 150/-)
There are no charges for exchange.
Products bought during sale are non-refundable
The credit note issued, will be valid for 3 months from the date of issuance.
Return Policy
Raise your return request within 48 Hours of receiving the shipment through https://shoppakeezah.com
Once we have received the products a quality check would be done by our team
The amount will be refunded in the form of store credit only, we do not provide monetary refund for returns.
Store credit cannot be en-cashed or transferred.
In case we do not have pick up service available at your location, you would have to self ship the product.
However, you may choose to ship back the product to us but in such a case, Pakeezah will not be responsible for any lost shipment. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
The return process takes between 10 to 15 days. Any additional information will be sent to you via email. Please keep in mind that we are not responsible for shipping company pick-up / delivery delays.
Once we receive the returned product back, it goes through a quality check and later the store credit will be issued within 2-3 working days.
Exchange Policy
Raise an exchange request within 48 hours of receiving the product through - https://shoppakeezah.com You will receive an approval mail from us within 2-3 working days if the request is accepted.
Exchange is available for size exchange only at present.If at all your desired size is not available request you to place a return request.
A pick up would be arranged for the same at no additional charges.
Please make sure that the original product tag and the packing is intact when the product is picked up.
You would be notified by us, once we receive your shipment.
In case we do not have pick up service available at your location, you would have to self ship the product.
Products bought during sale are not eligible for exchange
The exchange process takes between 10 to 15 days. Any additional information will be sent to you via email. Please keep in mind that we are not responsible for shipping company pick-up / delivery delays.
Once we receive the exchanged product back, it goes through a quality check and later the exchanged order will be processed within 2-3 working days.
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